Frequently Asked Questions

Your business belongs online, not in the "engine room."

We believe you should spend your time serving your customers, not troubleshooting software updates or fixing broken plugins. Below are the answers to the most common questions about how Silvey’s Homemade Websites keeps your digital presence running smoothly behind the scenes.

Building and maintaining a professional digital presence involves significant overhead that often goes unseen. The $1,000 annual fee is a flat-rate “all-in-one” solution that covers the following essential costs and services:

  • Premium Tech Stack Subscriptions: Your site is powered by industry-leading software including Elementor, SEOPress, Postmark, and Gravity Forms. We pay the annual licensing fees for these tools so you don’t have to manage multiple individual subscriptions.
  • High-Performance Hosting & Plesk: We provide managed hosting via Conetix using the Plesk control panel. This isn’t budget “shared” hosting; it is a high-speed, Australian-based environment designed for reliability.
  • Domain & SSL Security: We manage your Domain Registration and provide an SSL Certificate (the padlock icon). This ensures your site is verified as secure, which is a requirement for both customer trust and Google rankings.
  • Daily Backups & Staging Sites: We maintain a “safety net” for your business. This includes automated daily backups and the use of staging sites (a private clone of your site) to test updates safely before they go live.
  • Security & Maintenance: We actively monitor for threats and handle the ongoing “housekeeping” tasks—such as core software updates and security patches—that prevent your site from breaking or being compromised.
  • Migration & Setup: If you are moving an existing site to us, we handle the complex process of Migration to ensure your data is transferred correctly and without downtime.
  • Labour & Expert Support: A large portion of this fee covers the professional labour involved in managing these systems. When something needs a tweak or a technical issue arises, you aren’t stuck on a support chat for hours; you have Silvey’s Homemade Websites handling it for you.

By bundling these expenses, you avoid the “death by a thousand cuts” of paying for hosting, domains, security, and software separately, while gaining the peace of mind that a professional is looking after your investment.

To see our Web Bundles, click here.

The software industry has moved away from “lifetime” licenses. The premium tools we use, such as Elementor, SEOPress, and Gravity Forms, require ongoing annual payments to receive critical updates and security patches. To ensure Silvey’s Homemade Websites remains a sustainable business that can support you year after year, we bundle these recurring software costs and our management time into one simple annual subscription.

The main benefit is freedom. Most cheap hosting plans require you to be your own tech support. With Silvey’s Homemade Websites, you get a direct line to a professional who manages the premium software stack so you can focus entirely on running your business.

In short: it saves you from a “technical side-job.” Modern websites are complex ecosystems. If we simply handed you the keys and walked away, you would be responsible for troubleshooting software conflicts, manually running updates, and fixing the site if it breaks.

By having Silvey’s Homemade Websites manage the “engine room,” you avoid the stress of technical downtime. If something goes wrong, it’s our job to fix it, not yours. You get a high-performing website without having to become a web developer yourself.

We provide a safety net. We take regular Backups so your site can be restored instantly if a mistake happens. We also handle Security, including your SSL Certificate (the padlock icon), to protect your business reputation and your customers from data theft.

Hosting: The high-performance space where your website files live so they are accessible to the world.

Domain Registration: Your digital address (e.g., www.yourbusiness.com.au).

Silvey’s Homemade Websites manages both, ensuring your site stays “on” and your address never expires.

Website emails often get lost in “Spam” folders. To prevent this, we use Postmark by ActiveCampaign for email deliverability. This premium service verifies your website’s identity to email providers, ensuring that customer enquiries actually reach your Inbox.

Every bundle includes Gravity Forms, the industry standard for lead generation. We build secure, reliable contact forms that make it easy for customers to reach out. These forms are designed to capture the exact information you need to turn a visitor into a client.

We use SEOPress as our managed SEO product. This tool allows us to optimize your website’s “readability” for search engines like Google. We handle the technical configuration so your site is properly indexed and positioned to show up when potential customers search for your services.

We don’t use generic templates. Silvey’s Homemade Websites utilizes Elementor to build custom, bespoke designs. This allows us to tailor every part of your site to match your brand’s unique identity and functional needs, rather than forcing your content into a pre-made box.

We believe in keeping things local and high-quality. Silvey’s Homemade Websites partners with Conetix, an industry-leading provider with state-of-the-art data centres located right here in Australia.

By hosting your site on Australian soil, your visitors enjoy faster loading speeds, and your data remains protected by Australian privacy laws. Furthermore, you aren’t stuck waiting for overseas call centres to wake up. Our support is timely, local, and delivered by a team that understands the Australian business landscape. When you need help, you get a quick response from people who are in your timezone.